Exchange of IT ticket
Please find below the workflow of how to process an exchange of an IT ticket in TCP Exchange.
The second exchange of IT ticket – Initial Information
Open a PNR in TCP Exchange
Expand the ticket
Click on EXCHANGE
Select exchange and additional options
Add missing ticket data
It is necessary to enter the Fare manually because all ticketing data is copied from the previous ticket/IT ticket where the Fare is not shown. TCP Exchange cannot also read PFC breakdown related to the FX tax because it is missing in the previous ticket. Therefore, PFC must be entered manually as well.
Old and New Fare is displayed
Penalty plus additional options to be selected
Comparison table is shown
Explanation of the Comparison table
Payment and copy options
Required confirmation
Now the ticket can be exchanged, and a new ticket and EMD for penalty issued. Or everything can be stored in PNR and issued later. Then the agent will use TKP to issue the new ticket and EMDI… to issue EMD for penalty.
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