Exchange of IT ticket

Please find below the workflow how to process an exchange of IT ticket in TCP.

The second exchange of IT ticket - Initial Information

Original tickets
The first exchange
Fare and Fare calculation of the previous ticket
New itinerary

Open PNR in TCP

Expand the ticket

Click on Exchange

Select exchange and additional options

Add missing ticket data

It is necessary to enter the Fare manually because all ticketing data are copied from the previous ticket - IT ticket, where the Fare is not shown. TCP cannot also read PFC breakdown related to FX tax because it is missing on the previous ticket. Therefore, PFC must be entered manually as well.

Old and New Fare is displayed

Penatly plus additional options to be selected

Comparison table is shown

Explanation to Comparison table

Payment and copy options

Required confirmation

Now the ticket can be exchanged, new ticket and EMD for penalty issued. Or everything can be stored in PNR and issue later – then the agent will use TKP to issue new ticket and EMDI… to issue EMD for penalty.