Travel Cloud Pro
  • Introduction
  • Overview
    • Introduction
      • How TCP Exchange works
      • Important to remember
      • TCP Exchange in non-IATA agencies
    • Getting started
      • Create account in TCP
      • Create a TCP Organization
    • Settings
      • Add PCC to TCP account
      • Adding/inviting users under same TCP organization
      • Adding another branch PCC under same TCP account
    • How to switch between PCCs
    • Application MENU
  • Starting with Exchange
    • Exchange process
    • How to open a PNR
      • Good to remember
    • Select a ticket for exchange
      • Load a ticket by number
    • Select the exchange option
      • Select additional options
    • New calculation
      • Penalty, commission and other additional options
        • Penalty collected on EMD
        • Penalty collected as a tax
        • Penalty to fare
      • Comparison table
        • Modification in Comparison table
    • Payment
    • Copy option - multiple passengers
    • Required check
    • Document issuance
  • Exchange examples
    • Informative pricing
    • Exchange using stored fare
    • Exchange of IT ticket
    • Involuntary changes
    • FQP used with TCP
  • Video Tutorials
  • FAQ
Powered by GitBook
On this page
  • Open a PNR via Smartpoint
  • Open a PNR via Browser
  • Search by Record locator
  • Search by Passenger Name
  1. Starting with Exchange

How to open a PNR

PreviousExchange processNextGood to remember

Last updated 3 years ago

Open a PNR via Smartpoint

The quickest way to access TCP Exchange is to use the dedicated icon in Travelport Smartpoint. You can open the current PNR in TCP Exchange by clicking on this icon:

Please add the TCP Exchange icon to your Smartpoint using this installer: https://src.cee-systems.com/tcpexchange/TCP_Exchange_SP_plugin_Setup.html

Open a PNR via Browser

To open a PNR in TCP, simply type a Travelport+ Record Locator or passanger's last name in the Search field.

Search by Record locator

Just type the 6-digit Travelport+ Record locator into the Search field and hit Enter.

TCP Exchange retrieves the requested PNR.

Search by Passenger Name

If you do not remember the PNR locator, search by passenger's last name.

  1. Enter the required last name into the Search field:

2. TCP Exchange displays a list of PNRs for that particular last name.

3. Click on the PNR card to display further details and proceed with the ticket exchange.