TCP Exchange
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Introduction
Overview
Introduction
Getting started
Settings
How to switch between PCCs
Starting with Exchange
Exchange process
How to open a PNR
Good to remember
Select a ticket for exchange
Select the exchange option
New calculation
Payment
Copy option - multiple passengers
Required check
Document issuance
Exchange examples
Informative pricing
Exchange using stored fare
Exchange of IT ticket
Involuntary changes
FQP used with TCP
FAQ
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How to open a PNR

Open a PNR via Smartpoint

The quickest way to access TCP Exchange is to use the dedicated icon in Travelport Smartpoint. You can open the current PNR in TCP Exchange by clicking on this icon:
Please add the TCP Exchange icon to your Smartpoint using this installer: https://src.cee-systems.com/tcpexchange/TCP_Exchange_SP_plugin_Setup.html​
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Open a PNR via Browser

To open a PNR in TCP, simply type a Travelport+ Record Locator or passanger's last name in the Search field.

Search by Record locator

Just type the 6-digit Travelport+ Record locator into the Search field and hit Enter.
TCP Exchange retrieves the requested PNR.

Search by Passenger Name

If you do not remember the PNR locator, search by passenger's last name.
  1. 1.
    Enter the required last name into the Search field:
2. TCP Exchange displays a list of PNRs for that particular last name.
3. Click on the PNR card to display further details and proceed with the ticket exchange.
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Open a PNR via Smartpoint
Open a PNR via Browser
Search by Record locator
Search by Passenger Name