This article contains a high-level overview of TCP exchange process. Further details about different types of exchanges can be found later in this guide.
1. Retrieve/Open the PNR, validate that it contains the details about originally issued ticket and e-Ticket is still open for use.The itinerary must be modified already (alternative dates and/or flights selected, changes saved)
2. Select the ticket for Exchange/Reissue and select Exchange Option. TCP supports 4 possible scenarios:
Exchange using new fare quote
TCP fare quotes the new itinerary
Exchange using stored fare quote
TCP uses fare quote for new itinerary already stored in the booking file
To use in case of involuntary exchanges
Exchange using manual fare quote
Use in cases when it is necessary to store the fare calculation created manually but without using cryptic entries
3. Review fare calculation details and Select Penalty type:
To the fare (Q surcharge)
4. Select "Issue ticket" to complete the exchange process and issue new ticket or "Go to PNR" to save the changes into fare quote and issue new ticket later.