Travel Cloud Pro
  • Introduction
  • Overview
    • Introduction
      • How TCP Exchange works
      • Important to remember
      • TCP Exchange in non-IATA agencies
    • Getting started
      • Create account in TCP
      • Create a TCP Organization
    • Settings
      • Add PCC to TCP account
      • Adding/inviting users under same TCP organization
      • Adding another branch PCC under same TCP account
    • How to switch between PCCs
    • Application MENU
  • Country Admin Access
  • Starting with Exchange
    • Exchange process
    • How to open a PNR
      • Good to remember
    • Select a ticket for exchange
      • Load a ticket by number
    • Select the exchange option
      • Select additional options
    • New calculation
      • Penalty, commission and other additional options
        • Penalty collected on EMD
        • Penalty collected as a tax
        • Penalty to fare
      • Comparison table
        • Modification in Comparison table
    • Payment
    • Copy option - multiple passengers
    • Required check
    • Document issuance
  • Exchange examples
    • Informative pricing
    • Exchange using stored fare
    • Exchange of IT ticket
    • Involuntary changes
    • FQP used with TCP
  • Video Tutorials
  • FAQ
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  1. Starting with Exchange

Exchange process

General workflow for ticket exchanges in TCP

This article contains a high-level overview of the exchange process in TCP. Further details about different types of exchanges can be found later in this guide.

1. Retrieve/Open the PNR, validate that it contains the details about the originally issued ticket and that the e-ticket is still open for use. The itinerary must be modified already (alternative dates and/or flights selected, changes saved).

2. Select the ticket for Exchange/Reissue and select Exchange Option. TCP supports 4 possible scenarios:

Exchange Option

Description

Exchange using new fare quote

TCP fare quotes the new itinerary

Exchange using stored fare quote

TCP uses fare quote for new itinerary already stored in the booking file

Involuntary change

To use in case of involuntary exchanges

Exchange using manual fare quote

Use in cases when it is necessary to store the fare calculation created manually but without using cryptic entries

3. Review fare calculation details and Select Penalty type:

  • EMD

  • To the fare (Q surcharge)

  • Tax

  • No Penalty

4. Select Issue ticket to complete the exchange process and issue a new ticket, or Go to PNR to save changes into the fare quote and issue a new ticket later.

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Last updated 3 years ago