Exchange process

General workflow for ticket exchanges in TCP

This article contains a high-level overview of the exchange process in TCP. Further details about different types of exchanges can be found later in this guide.

1. Retrieve/Open the PNR, validate that it contains the details about the originally issued ticket and that the e-ticket is still open for use. The itinerary must be modified already (alternative dates and/or flights selected, changes saved).

2. Select the ticket for Exchange/Reissue and select Exchange Option. TCP supports 4 possible scenarios:

3. Review fare calculation details and Select Penalty type:

  • EMD

  • To the fare (Q surcharge)

  • Tax

  • No Penalty

4. Select Issue ticket to complete the exchange process and issue a new ticket, or Go to PNR to save changes into the fare quote and issue a new ticket later.

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