For Exchanges of totally unused tickets before departure it is also possible to used quite new PNR, where the original ticket was not issued. Then the ticket number must be entered manually via “LOAD TICKET BY NUMBER” field.
1. First click on LOAD TICKET BY NUMBER button
2. Fill in Ticket number
3. Ticket is found, click on ADD button
4. Ticket is added to new PNR and you can continue with Exchange
The ticket is displayed by clicking on "i"
Click on “EXCHANGE” button to start the exchange process. TCP will offer four exchange options.