Introduction
TCP Exchange is the new generation of GEM & GRM based on uAPI communication. It is a new application that automates exchanges/reissues/refunds of tickets. The biggest advantage of TCP Exchange is that it is not dependant on Travelport Smartpoint and therefore it can be also used with GalileoTerminal.
TCP Exchange doesn't have its own pricing system. It exclusively uses Galileo 360 Fare system.
With this application, it is possible to receive the new Fare calculation based on revised itinerary in the PNR for tickets “before departure” when the trip has not started yet, as well as for tickets “after departure”, ie. for partly used tickets. After the Fare calculation is agreed, the Filed Fare and the Exchange mask prepared for exchange/reissue process is stored in the PNR. The ticket can be exchanged/reissued immediately or later based on stored ticketing data.
For the exchange/reissue process it is also possible to use the already stored Filed Fare or to create a manual Fare mask.
The new ticket issued during the exchange has the pricing indicator B or M and it is always agent’s responsibility to check the Rule conditions, especially Category 16, applied to the appropriate Fare as it is done at the time being.
TCP Exchange compares the Fare and taxes from the original ticket with the new Fare calculation returned by the Travelport+ pricing system and automatically applies the difference, but the agent is able to modify the results manually. TCP Exchange can also be used with new PNRs, where the original ticket was not issued but only in case of exchange before departure, if the new itinerary is still complete. Another advantage of TCP Exchange are exchanges / reissues in case of “involuntary changes”, when all ticketing data is copied from the original ticket according to IATA resolution. That’s why TCP Exchange can be used in nearly 98 % of all exchanges.
With TCP Exchange it is possible to collect penalty as a new tax, to the Fare as Q surcharge or to collect penalty on EMD which is automatically issued during the exchange/reissue process.
Last modified 1yr ago